You must have already found a conversation box at the bottom of your screen on different pages and platforms that you access daily on the internet, right? These dialogs are a model of a conversation bot, also known as a chatbot. The origin of the word comes from English, where “bot” is used as an abbreviation for “robot”. It is worth mentioning that a conversation bot can be used for several purposes, such as: Customer service; Learning action; Scheduling routine; Satisfaction survey , etc. Thus, in addition to the purpose of talking to Netherlands Mobile Number List the customer or visitor to a page, the conversation bot can also be used to capture relevant information and generate powerful insights . How does the chat bot work? The operation of a conversation bot is based on three key features, which are: The channel where it will be used; The type of content that will be used in the interaction; The software structure that will coordinate the actions. In general, a conversation bot is action-responsive , which means that typing or speaking a certain question will start a conversation.
During this conversation options for answers pre-established by the system may be offered, which normally correspond to frequently asked questions, and which will help to develop a context until reaching a solution. As the conversation bot needs this interaction to work, if the visitor or customer takes time to perform an action, the system will understand that the conversation has been abandoned and will close the service. It is also possible for the conversation bot to redirect the user so that a real person from the customer service or success team identifies the problem in the face of the impossibility of automatic solution. digital throttle What are the advantages of using the conversation bot in a business? Expanding your customer service channels is one of the most effective ways to create a stronger relationship with them. And one way to keep this engagement happening across multiple channels is by adopting a chat bot in the strategy.